Privacy Policy

1. Introduction

Explore Genie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website explore-genie.com and use our insurance services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Insurance coverage preferences and requirements
• Financial information for quote calculations
• Health information (when applicable for health insurance)
• Communication records and correspondence

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring websites and search terms

3. How We Use Your Information

We use your information to:

• Provide insurance quotes and recommendations
• Process insurance applications and policies
• Communicate with you about our services
• Improve our website and services
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Insurance providers to obtain quotes and process applications
• Service providers who assist with our operations
• Regulatory authorities when required by law
• Professional advisors (lawyers, accountants, auditors)

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication procedures

6. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent (where applicable)

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Typically, this includes:

• Policy holder information: Duration of policy plus 7 years
• Quote information: 2 years from quote date
• Website usage data: 2 years
• Communication records: 6 years

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.